Privacy Policy
Privacy Policy
Effective Date: May 2026
A Grade Nevada Integrated Pest Management (“A Grade Nevada,” “we,” “our,” or “us”) respects your privacy and believes in being transparent about how information is collected and used.
This Privacy Policy explains what information we may collect through our website, communications, scheduling systems, and services, how we use it, and the choices you may have regarding your information.
If you have questions about this Privacy Policy, please contact us:
A Grade Nevada Integrated Pest Management
Phone: 702-508-4953
Email: solutions@agradenevada.com
Website: AGradeNevada.com
Information We Collect
We may collect information that you voluntarily provide when you:
- Request an inspection or service
- Fill out a website contact form
- Schedule service online
- Contact us by phone, email, text message, or social media
- Subscribe to newsletters or updates
- Interact with our website or advertisements
Information we may collect may include:
- Name
- Service address
- Billing address
- Phone number
- Email address
- Pest concerns or service request details
- Appointment history
- Communication history
- Photos or videos related to service requests
- Payment-related information processed through third-party payment providers
We may also automatically collect limited technical information through cookies, analytics tools, and website technologies, including:
- Device type
- Browser type
- IP address
- Website activity
- Pages visited
- Referral sources
How We Use Your Information
We use collected information to help operate and improve our services, including to:
- Respond to inquiries and service requests
- Schedule inspections and appointments
- Provide pest control and related services
- Send estimates, invoices, and service reminders
- Communicate about active or past services
- Improve website performance and customer experience
- Provide educational content and seasonal pest information
- Send newsletters or promotional communications when appropriate
- Maintain internal business records
- Support marketing and advertising efforts
Information submitted through our website forms may be securely transmitted into our customer relationship management (CRM) and scheduling systems for communication and service management purposes.
Marketing Communications
By submitting forms or providing your phone number, you consent to receive calls and text messages from A Grade Nevada regarding services, scheduling, reminders, and promotions. Message and data rates may apply. Consent is not a condition of purchase.
You may opt out of promotional or marketing communications at any time by:
- Clicking the unsubscribe link in emails
- Replying STOP to eligible marketing text messages
- Contacting us directly by phone, email, or text
Please note that customers may still receive important business-related communications including:
- Appointment confirmations
- Scheduling updates
- Service reminders
- Invoices and payment notifications
- Late payment notices
- Safety or account-related communications
These operational communications are considered part of active service management and cannot be fully opted out of while services or accounts remain active.
Cookies & Analytics
Our website may use cookies, analytics tools, and marketing technologies to better understand website traffic and improve user experience.
These tools may help us:
- Measure website performance
- Understand how visitors interact with our website
- Improve marketing campaigns
- Deliver relevant advertising or educational content
Third-party platforms and tools may include website analytics providers, advertising platforms, CRM systems, scheduling software, communication tools, and social media integrations.
Most web browsers allow you to manage or disable cookies through your browser settings.
Social Media, Photos & Educational Content
A Grade Nevada regularly shares educational pest control content, videos, photos, and informational posts through platforms including:
- TikTok
- YouTube
Photos or videos may occasionally be captured during inspections or services for documentation, training, educational, or marketing purposes.
A Grade Nevada does not intentionally share:
- Sensitive customer information
- Security equipment or system details
- Exact customer addresses
- Individuals without permission
- Illegal activity
- Private or confidential materials
Customers may request that media from their property not be used for educational or marketing purposes by contacting us via phone, email, or text message.
Reviews & Testimonials
We may repost or share publicly available customer reviews, testimonials, comments, photos, or tagged content from platforms such as:
- Google Maps
- TikTok
By posting publicly available reviews or tagging A Grade Nevada on social media, you understand that this content may be reshared or referenced by our business for educational or marketing purposes.
If you would prefer content not be reposted, please contact us and we will make reasonable efforts to accommodate your request.
Information Sharing
A Grade Nevada does not sell customer information.
A Grade Nevada does not sell personal information. However, we may share limited information with trusted third-party service providers that help us operate, manage, and improve our business and website services:
- CRM and scheduling platforms
- Payment processors
- Website hosting providers
- Marketing and analytics services
- Communication tools
These providers only receive information reasonably necessary to perform services on our behalf and are expected to handle information securely and in accordance with applicable privacy standards.
In some cases, website analytics, advertising, or marketing technologies may collect limited website usage or device-related information to help improve website performance, measure advertising effectiveness, or deliver relevant content and promotions.
We may also disclose information:
- When required by law, regulation, court order, or legal process
- To protect the rights, property, safety, or security of our customers, employees, vendors, or business
- To investigate fraud, unauthorized activity, or violations of our policies
- In connection with a business transfer, merger, acquisition, or sale of company assets if applicable
Payment Processing & Autopay
Payments and autopay services may be processed through third-party payment providers.
A Grade Nevada does not intentionally store sensitive payment card information directly on our website servers.
Customers enrolled in recurring or autopay billing may receive billing confirmations, payment reminders, failed payment notices, or account-related communications as part of service management.
Call Recording & Communications
Phone calls made to or from A Grade Nevada may be recorded or monitored for quality assurance, training, scheduling accuracy, customer service, dispute resolution, and internal documentation purposes.
By contacting or communicating with our business by phone, you acknowledge and consent to the possible recording or monitoring of calls where permitted under applicable law.
We may also maintain records of phone calls, voicemails, text messages, emails, website submissions, chat communications, and other customer interactions for operational, customer service, and business management purposes.
Data Security
A Grade Nevada takes reasonable administrative, technical, and operational measures designed to help protect customer information from unauthorized access, misuse, alteration, disclosure, or destruction.
While we make reasonable efforts to protect information submitted through our website, communications, and service systems, no method of electronic transmission, online storage, or internet-based platform can be guaranteed to be completely secure or error-free.
By using our website, submitting information, or communicating electronically with our business, you acknowledge and accept these inherent security and transmission risks.
Children’s Privacy
Our services and website are not directed toward children under 13 years old.
We do not knowingly collect personal information from children under 13. If we become aware that such information has been submitted, we will take reasonable steps to remove it.
Third-Party Links
Our website or social media pages may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those third parties.
We encourage users to review the privacy policies of external websites they visit.
Changes to This Privacy Policy
A Grade Nevada may update or modify this Privacy Policy from time to time to reflect changes in our business operations, website functionality, legal requirements, technology, marketing practices, or service offerings.
Any updates or revisions will be posted on this page with a revised effective date. Continued use of our website, services, or communications after changes are posted constitutes acknowledgment of the updated policy.
We encourage visitors and customers to periodically review this Privacy Policy to stay informed about how information may be collected, used, stored, and protected.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
A Grade Nevada Integrated Pest Management
Phone: 702-508-4953
Email: solutions@agradenevada.com
Website: AGradeNevada.com